Exchange and Return Policy
Our product exchange policy aims to provide customers with complete security regarding the products purchased in our store.
All our products come with a warranty against manufacturing defects.
We also handle exchanges for products that differ from what the customer ordered.
If you receive a product with a manufacturing defect or different from what you ordered, follow these steps to request an exchange:
If more than 7 business days have passed and the product shows any defect or issue, please contact us, providing your CPF, order number, the product to be returned, and the defect.
Once we receive your email, we will forward your request to our quality control department for verification. Authorization from this department will be required for a possible exchange. After the analysis, we will contact you with the result and confirm whether an exchange is necessary.
The deadline to request an exchange for this reason is 30 calendar days from the receipt of the product.
Attention: Exchanges or refunds will not be processed after this period.
Your complaint will be reviewed within a maximum of 7 business days. If the issue is confirmed, we will contact you via email, and you may choose one of the following options:
- Receive a refund for the amount paid.
- Receive a new product identical to the one ordered.
- Receive a product of similar value.
- Receive a voucher equal to the product's value for future purchases.
According to the Consumer Protection Code (CDC), the request to cancel online purchases must be made within 7 calendar/business days from the date of receipt.
For credit card refunds, our finance department has a maximum of 7 business days to process the request with the credit card operator. The balance return to your card may take up to 120 days, depending on the credit card operators and your billing cycle.
If a refund is required, it will be processed via bank transfer within a maximum of 10 business days after quality analysis and will only be made to a bank account with the same CPF used on our site.
For products returned without prior communication, outside the deadline, missing or mismatched items, or without tags or an invoice, they will be returned to the customer.
The same applies to exchanges rejected after the quality department's analysis. These products will be returned to the customer using the "Cash on Delivery" shipping method, and the shipping cost for this return must be paid by the customer.
Attention: BuyFast is not responsible for shipping costs for returns followed by refunds, chargebacks, or exchanges for other products. These expenses are the responsibility of the customer.